Algemene voorwaarden

Tezza Lifestyle Company BV
Chamber of Commerce number: 81916256
VAT number: NL862268175B01
BOIP registration number: 1493771

These Terms and Conditions apply to all offers, products, orders, agreements, and deliveries from Tezza Fashion. By placing an order through our webshop, you agree to these terms and conditions.

1. Agreement & order

  • An agreement is concluded as soon as you place an order via the webshop.
  • Tezza Fashion will process the order after payment is received. Until then, the products remain the property of Tezza Fashion.
  • After processing you will receive a confirmation by email.

2. Prices & payment methods

  • All prices on tezzafashion.com include VAT.
  • You can choose from several secure payment methods.
  • If a clear pricing error is noted on the website, Tezza Fashion reserves the right to adjust the price, even after you have ordered the product.
  • Credit card and payment information is processed exclusively through a secure, encrypted system. Tezza Fashion does not have access to this data.

3. Delivery

  • Deliveries are made via PostNL .
  • If you enter an incorrect delivery address, select an incorrect delivery option, or fail to receive your order, you may be charged additional costs.
  • Tezza Fashion ships orders as soon as possible after receipt of payment and strives for delivery within the expected timeframe.
  • If delivery is not possible (e.g. due to stock problems or carrier disruptions), we will inform you as soon as possible.
  • Tezza Fashion remains responsible for the goods until delivery. After delivery, responsibility passes to the customer.
  • Delivery times are indicative; exceeding them does not entitle you to compensation or cancellation.

4. Right of withdrawal & returns

  • You have the right to cancel the contract within 14 days after receiving your order without giving any reason.
  • After registering your return, you have another 7 days to return the product.
  • The full order amount, including standard shipping costs, will be refunded within 14 days of receipt of the return, provided the item is received in its original condition, unworn and with tags intact.
  • The costs for returning your address to Tezza Fashion are at your own expense.
  • More information can be found on our separate Returns page .

5. Warranty

  • Tezza Fashion offers a 1-month warranty on the quality of its products.
  • Repair or replacement may take up to 2 months .
  • The warranty is void if products have been used incorrectly or carelessly, if modifications have been made, or if products have been used for purposes other than those for which they were intended.

6. Complaints procedure

  • Do you have a complaint? Please contact us as soon as possible at info@tezzafashion.com .
  • We aim to handle your complaint within 5 working days .
  • If we cannot reach an agreement, you can submit your complaint to the European ODR platform (Online Dispute Resolution).

7. Liability

  • Tezza Fashion is not liable for consequential damage resulting from the use of the products.
  • Tezza Fashion's liability is limited to the value of the item ordered.

8. Force Majeure

  • In the event of force majeure (such as strikes, disruptions, natural disasters, pandemics or delays by carriers), Tezza Fashion may temporarily suspend its delivery obligations.

9. Intellectual property

  • All designs, prints, logos, photos and texts on tezzafashion.com and in our collections are the property of Tezza Lifestyle Company BV
  • It is not permitted to copy, distribute or use material from Tezza Fashion without prior written permission.

10. Privacy

  • We attach great importance to the protection of personal data.
  • You can read how we handle your data in our Privacy Statement .

11. Applicable law

  • These General Terms and Conditions are exclusively governed by Dutch law .
  • Any disputes will be submitted to the competent court in the Netherlands.